PlaneCommandplanecommand logo Voice control for X-Plane

Privacy Policy

Last updated: 10 June, 2018

This privacy notice discloses the privacy practices for and the PlaneCommand plugin for X-Plane. This privacy notice applies solely to information collected by this website, and information collected by the plugin. It will notify you of the following:

  • What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We only have access to/collect information that you voluntarily give us via this website, and by installing the PlaneCommand plugin on your computer. We will not sell or rent this information to anyone.

The PlaneCommand website may collect the following types of information from you:

  • Purchase-related information: When you make a purchase, we will collect payment related data, including your email address, name, and payment information. This information is necessary to complete your purchase.
  • Browsing data: When you browse this website, we collect some information about your browsing session like the name, IP address, and version of your web browser. This information is used to improve the website, and may be collected in our log files or collected by Google Analytics. We are currently working to reduce the information collected, and to anonymize stored IP addresses.
  • X-Plane installation data: While running the X-Plane plugin, we collect some information about your X-Plane installation, such as the X-Plane version, PlaneCommand version, operating system version, and the name of the aircraft you are currently flying. This information is used to improve the PlaneCommand plugin.
  • License management / anti-piracy: When you run the PlaneCommand plugin, we may gather some information about your installation and license key, including the license key itself and computer MAC address. This is only used for anti-piracy and customer support purposes, and is never shared with any third party.

Purchase-related data may be sent to our payment partners (currently Stripe and Paypal) for the purpose of completing your purchase. This information is not shared with anyone else.

If you contact us, we may use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to complete an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.


We may request information from you on our order form. To buy from us, you must provide contact information (like name and email address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect information via the website or the PlaneCommand plugin, that information is encrypted and transmitted to us in a secure way using SSL/TLS encryption. On the website, you can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

We rely on partners PayPal and Stripe to process and store payment information; no payment or financial information is stored on our servers.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

External Sites

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.s

Updates to this Privacy Policy

We may change this Privacy Policy from time to time to reflect new services, changes in our Personal Data practices or relevant laws. The “Last updated” legend at the top of this Privacy Policy indicates when this Privacy Policy was last revised. Any changes are effective when we post the revised Privacy Policy on this website.

© 2017-2018 Crosswind Software, LLC • Privacy policy